Zalo Comprehensive Customer Support Service
CGV Telecom has seamlessly integrated the ZCC solution, allowing businesses to make calls to users directly through the CGV Call switchboard. Businesses can initiate calls with customers on various platforms such as Website, Mobile App, and IP Phone.
Send ZNS messages via the API system automatically without the need to track Zalo OA beforehand.
What is Zalo Official Account?
Zalo Official Account (Zalo OA) is the official business page for organizations, enterprises, brands, and Zalo user communities, offering features similar to a Facebook fan page. It serves as a platform for sellers to advertise products, post images, and share information with Zalo users.
Zalo Official Account is suitable for businesses of all types and sizes
Increasing brand value
Increasing sales revenue
Customer care
The benefits that CGV Telecom brings to a business's Zalo Official Account (ZOA)
Increasing brand value
Deploying professional ZNS (Zalo Notification Service) solutions
Customer care through Chatbot
Creating marketing scripts
The templates of ZNS
The notification includes a lot of information for the purpose of updating orders, transaction information, purchase history, and service invoices.
Table-based ZNS
Text-based ZNS
OPT ZNS
Assessment-based ZNS
Advantages of using ZNS (Zalo Notification Service)
Diverse content
Message templates featuring diverse content, including vibrant images and dynamic colors for notifications, customer support, OTP (One-Time Password), and more.
Cost-saving
You only have to pay for ZNS messages that are successfully delivered to customers.
Two-way interaction
Continuing the conversation via Zalo OA if the customer responds to the notification.
Proactive approach to engagement
Businesses can send messages directly to the phone numbers of customers using Zalo without the customers needing to follow the Zalo OA beforehand.
Easy
tracking
Through the integration of two-way APIs, customer interaction levels can be identified, enabling more effective customer support strategies to be implemented.
