Zalo Cloud Connect (ZCC):
The new Brand Call solution supports customer service through Zalo.
The strong development along with outstanding features has made Zalo a widely used application in Vietnam. Not stopping there, Zalo collaborates with CGV Telecom to develop and provide the Zalo Cloud Connect (ZCC) solution, helping businesses connect and interact with over 64 million Zalo users in Vietnam.
What is Zalo Cloud Connect (ZCC)?
Zalo Cloud Connect (ZCC) is a service that connects and allows customer care calls from a business’s Official Account (OA) to end users via Zalo User ID.
ZCC integrates Zalo OA into the company’s switchboard using VoIP technology and SIP protocol over the Internet platform, making it easier to connect customers to the business.
Businesses can call Zalo users from the switchboard via branches/extensions using IP Phone, Softphone, or Webphone in a simple way.
Zalo users who want to call the business just need to press the call button on the chat window with the business and select the branch/extension as instructed to connect immediately with the relevant department.
Key features
Connecting businesses to Zalo’s rich customer data.
Enhance brand recognition
Modern features, aligned with technology trends
The benefits for businesses when using ZCC
Cost optimization
Save 50% on call charges compared to regular calls.
Flexible customer outreach.
If the customer is not online on Zalo, the staff will be notified and call their mobile number instead.
High security
Avoid errors by using video calls to confirm information.
Expand customer base
Reach over 2 million new customers, expanding the market.
Brand promotion
The Zalo OA name will be displayed on the customer’s screen when the business makes a call.
Deploying a new service
eKYC (Electronic Know Your Customer) Voice Brandname (Branded Voice Calls)
Những lợi ích cho doanh nghiệp khi sử dụng dịch vụ ZCC
Tối ưu chi phí
Tiết kiệm 50% cước so với cuộc gọi thông thường.
Tiếp cận khách hàng linh hoạt
Nếu khách hàng không online Zalo, nhân viên sẽ biết và gọi sang số di động.
Bảo mật cao
Tránh sai sót bằng cách gọi video
xác nhận thông tin.
Mở rộng khách hàng
Tiếp cận hơn 2 triệu khách hàng mới, mở rộng thị trường.
Quảng bá thương hiệu
Tên Zalo OA sẽ được hiển thị trên màn hình của khách hàng khi Doanh nghiệp thực hiện cuộc gọi.
Triển khai dịch vụ mới
eKYC (định danh chữ ký điện tử cá nhân) Voice brandname (cuộc gọi thương hiệu)
