CGV CX
Omnichannel customer experience platform
Not only does it support managing and optimizing multi-channel interactions, but it also helps improve business performance and enhance customer experience.
A comprehensive solution that helps businesses manage and optimize customer experience from many different interaction channels.
Effective multi-channel interactions
Tellers can process requests from customers through many different communication channels from just a single interface. The information collected will be used to create comprehensive customer portraits.
Optimize customer care switchboard
Customers will be connected to the agent with the most suitable skills, helping to reduce multiple call transfers. Tellers also have the ability to execute large volume calling campaigns with just a few mouse clicks.
Enhance customer experience
Tellers can track interaction history to respond quickly and avoid customers having to repeat information, helping to improve their experience.
Boost revenue for businesses
With a comprehensive view of customer data, employees can spot opportunities to cross-sell and upsell products or services, thereby contributing to increased revenue.
Outstanding features of the Omnichannel Customer Experience Platform
CGV CX provides multi-channel interaction management, data analytics, marketing campaign management, and data security features to improve customer experience and manage effectively.
Desk
Support tracking work to be done to arrange consultants’ implementation time.
Marketing
Allows making hundreds, even thousands of different automatic calls with pre-recorded scripts.
Look up data
Systematize data for quick lookup, saving search time.
Report
Create visual reports on the status of your customer care and business systems to ensure every object in the system is provided with information.
Scoring calls and tickets
Supervisors can listen to the consultant’s call recording to manage and improve call quality.
Customer care
Manage tickets and multi-channel customer care, build 360 customer portraits and provide seamless experiences.
Real-time tracking
Track results of outbound campaigns and coordinate inbound calls to consultants, reducing wait times and creating a positive customer experience.
More than 100+ B2B, Distribution, and B2C businesses have trusted our products
